Quality of service of civil registration and national identity card of kumphawapi district office, kumphawapi district, udon thani province

Abstract

           This research aimed to: 1) study the quality of public services provided for civil registration and identification card services; 2) compare the quality of public services provided for civil registration and identification card services; and 3) propose guidelines for improving the quality of public services provided for civil registration and identification card services. This study employed a quantitative research methodology. The sample consisted of 382 people who used the services, determined using Yamane’s formula. The research instrument used for data collection was a questionnaire, with a reliability coefficient of 0.875. The statistical methods used for data analysis included frequency, percentage, mean, and standard deviation. Hypotheses were tested using the t-test and F-test.

           The results of the study revealed that:

           1. The overall quality of civil registration and national identification card services at the Kumphawapi District Office, Kumphawapi District, Udon Thani Province, was at a high level. When considering each aspect, the highest mean score was customer knowledge and understanding, followed by facilities, and the lowest mean score was service staff.

           2. Results of a comparative study of the quality of civil registration and national identification card services at the Kumphawapi District Office, Kumphawapi District, Udon Thani Province. Categorized by gender, age, education level, and occupation, it was found that overall, people of different genders, ages, education levels, and occupations had similar opinions on the quality of civil registration and ID card services provided by the Kumphawapi District Office, Kumphawapi District, Udon Thani Province.

              3. Proposed guidelines for enhancing the quality of civil registration and national identification card services at the Kumphawapi District Office, Udon Thani Province, include organizing regular training sessions on the laws, regulations, and operational procedures related to civil registration and national identification cards.