The Relationship Between Leadership and Quality of Work Life Among Employees in Modern Retail Business Organizations, Thonburi District, Bangkok
Keywords:
Leadership, Quality of work life, Modern Retail BusinessAbstract
The objectives of this research were 1) to examine the level of quality of work life among employees, and 2) to study the relationship between leadership styles and the quality of work life in modern retail business organizations. The sample consisted of 202 employees working in department store-type modern retail businesses located in the Thonburi district of Bangkok. The research instrument was a questionnaire. Data were analyzed using descriptive statistics, including percentage, mean, and standard deviation, and inferential statistics, including Pearson’s correlation coefficient. The findings revealed that: 1) Employees reported a high level of satisfaction with their quality of work life. High-rated aspects included the social relevance of the job, work-life balance, job characteristics based on legality and justice, promotion of social integration, safe and appropriate working environment, fair and adequate compensation, opportunities for skill and knowledge development, and job features that support personal growth and job security; and (2) Leadership in organizations including transformational, transactional, and inspirational leadership has a positive relationship with employees’ quality of work life in modern retail business organizations. All aspects of this relationship are statistically significant at the 0.01 level.
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