Insured Persons’ Expectations about the Roles, Authority, and Leadership of Social Security Board Representatives

Abstract

Purpose: This study examined insured persons’ expectations about the roles, powers, and leadership of Social Security Board representatives, as well as factors influencing those prospects.

Methodology: Data was collected by questionnaire from a sample of 400 insured persons and analyzed by descriptive (percentage, mean, and standard deviation) and inferential statistics (F-test), at a .05 significance level.

Findings: Results were that most respondents were female (65.00%), aged between 25 and 35 (35.80%), having earned a bachelor’s degree (69.50%), employed as staff or private sector workers (77.30%), with professional experience from 5 to 10 years (27.00%). Most samples had the highest level of expectations across all dimensions. The authority and duties of Social Security Committee insured persons' representatives received the highest average score. Additionally, occupational factors influenced expectations about Social Security Board authority and duties.

Applications of this study: The findings of this study may serve as a foundation for advancing policies that promote the rights and benefits of insured persons in cases of old age, death, and illness. Furthermore, the roles and performance of insured persons' representatives on the Social Security Committee should be regularly evaluated based on criteria that reflect the expectations of insured persons across all categories.