Transformative Public Service Delivery Through E-Governance in Selected Local Government Units in The Philippine National Capital Region
Keywords:
E-Governance, , Public Service Delivery, ICT in Local GovernmentAbstract
This study explored the challenges encountered by Local Government Units (LGUs) in the National Capital Region, specifically in Valenzuela City, Manila City, and Quezon City, as they strived to transform public service delivery through e-government initiatives. The primary objective was to identify and analyze the obstacles that hindered LGUs in effectively adopting and utilizing ICT solutions. The study categorized these challenges into political, organizational, technological, and social dimensions. The study also aimed to explore the correlation between the digital capability of LGUs and their adoption of e- government and the challenges faced in service delivery. To achieve these goals, a comprehensive mixed-methods approach was employed, including surveys and interviews with LGU respondents.
In the political dimension, limited budgets, legal gaps, resistance to change, and leadership issues were identified as obstacles to e-government implementation. Organizational challenges included coordination among departments, change management, and the need to enhance technical capacity. Technological challenges encompassed issues such as inadequate infrastructure, security vulnerabilities, lack of interoperability, and skills gaps. Social challenges involved addressing the digital divide, promoting digital literacy, overcoming cultural barriers, and addressing privacy concerns.
To address these challenges, the study proposed methodologies aligned with the identified dimensions. These methodologies emphasized the importance of improving budget allocation, updating the legal and regulatory framework to support e-government initiatives, enhancing technological infrastructure, mitigating security and privacy concerns, promoting interoperability, providing training and capacity-building programs, bridging the digital divide, fostering change management strategies, and raising public awareness.
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