GUIDELINES FOR THE DEVELOPMENT OF TAX PAYMENT SERVICES OF THE KAENG SANAM NANG SUBDISTRICT ADMINISTRATIVE ORGANIZATION KAENG SANAM NANG DISTRICT NAKHON RATCHASIMA PROVINCE

Abstract

The purpose of this independent study was to study and compare the approaches for the development of public services in tax payment of Kaeng Sanam Nang Subdistrict Administrative Organization. Kaeng Sanam Nang District Nakhon Ratchasima Province and to find ways to promote the services of people who come to receive tax payment services. The sample used in the research were tax payment users in the area of Kaeng Sanam Nang Subdistrict Administrative Organization. Kaeng Sanam Nang District Nakhon Ratchasima Province, totaling 320 people classified by gender and age. The tool used was an estimation scale questionnaire. The reliability was 0.98. The statistics used for analysis were percentage, mean, standard deviation and analytical description.

The research results were as follows: Kaeng Sanam Nang District Nakhon Ratchasima Province as a whole was at a high level. Sorted from the average to the least as follows. Responsibility ability politeness Things that can be touched safety Trust accessibility reliability Understanding and knowing customers 2. Guidelines for promoting and developing guidelines for the development of public services in tax payment of Kaeng Sanam Nang Subdistrict Administrative Organization. Kaeng Sanam Nang District Nakhon Ratchasima Province found that the trust It should be served in advance. Able to check receipt documents And there should be staff to issue receipts correctly without mistakes.

Responsibility There should be officers able to work on behalf of each other. Service is available during the lunch break. And there is a form to rate the officers in the service. ability Staff must be knowledgeable and able to give advice. Officers can use modern tools to receive tax payments. And there should be staff to give advice and help calculate taxes correctly and systematically. In terms of accessibility, there is a suggestion that there should be staff with knowledge who can give advice. Officers can use modern tools to receive tax payments. politeness There should be staff that should be smiling. greetings to taxpayers Public relations points should be provided for clear service provision. And there is a sitting point waiting for service. or relaxation corner Communication A tax payment notice should be sent to the taxpayer in advance. There should be communication channels in many ways. such as the Internet, hotlines, etc., and there should be staff to provide advice on tax knowledge On the credibility side, there should be an announcement point. or publicizing annual tax payment statistics And there should be training or educating about various taxes for tax payers on security. Security guards should be added to maintain order. There should be a point for exchanging parking tickets. and there should be services outside the area Things that can be touched Should be modernized by using computer systems in tax collection Tax expenditures should be reported to the public. And there should be a training meeting for tax payers in case of having to increase tax. and understanding and knowing customers Should increase more tax payment channels There should be incentives for those who pay their taxes on time. And there should be a lot of surveys on the needs of tax payers and tax payers in order to further improve and develop further.