The Relationship between Perceived Self-Efficacy, Organizational Support and Knowledge Transferring to Improve Employees’ Work in a Bank Company

Abstract

The objectives of this research were to study 1) employees’ perceived self-efficacy in working, organizational support and knowledge transferred to improve employees’ work, 2) the relationship between perceived self-efficacy, organizational support and knowledge transferred to improve employees’ work. The participants were employees working at Krung Thai Bank PCL., head quarter. The research tool was a questionnaire. The data were analyzed by statistics of frequency, percentage, mean, standard deviation, t-test, f-test and Pearson Product Moment Correlation Coefficient. The results revealed that Employees’ perceived self-efficacy in working was at a high level, arranged as follows: 1) able to use computer, 2) confidence in searching organization, 3) perceived self-ability. Organizational support was at a high level, arranged as follows: 1) organizational relationship, 2) management of the technology system for knowledge transferring, 3) model enhancing the learning. The Knowledge transferred to improve employees’ work was at a high level, arranged as follows: 1) knowledge and information in the knowledge management system enable to improve work performance, 2) enable to receive important organizational information, 3) able to work accurately and fast by using knowledge management system. The result found that the relationship between perceived self-efficacy, organizational support and knowledge transferred to improve employees’ work were related at an average level and at a high level, respectively, in the same direction with statistical significance at the 0.05 level.