Study of Student Satisfaction Towards the Services of the Department of Technology and Information Education, Faculty of Technical Education, King Mongkut's University of Technology North Bangkok

Abstract

The aims of this research are 1) to study the student satisfaction with the supports and services provided by the Department of Technology and Information Education, Faculty of Technical Education, King Mongkut's University of Technology North Bangkok, and 2) to examine the differences in the student’s satisfaction with the services of the Department of Technology and Information Education, Faculty of Industrial Education, King Mongkut's University of Technology North Bangkok, classified by gender, age, and education level. The sampling group consisted of 132 alumni and the current graduate students in the Digital Technical Education Program, Department of Technology and Information Education, Faculty of Industrial Education, King Mongkut's University of Technology North Bangkok. The satisfaction survey based on the questionnaire was used as the research tool. The data analysis was based on the statistical parameters including Mean, Standard Deviation, T-Test analysis, and Analysis of Variance method (One-Way-Anova). The overall results showed that the student’s satisfaction with services of the Department of Technology and Information Education, Faculty of Industrial Education, King Mongkut's University of Technology North Bangkok was at a high level with the score of 4.36. According to the survey results, there are 4 aspects with a high level of satisfaction. There is no significance in the student’s satisfaction with the services of the Department of Technology and Information Education, Faculty of Technical Education, King Mongkut's University of Technology North Bangkok, as considered to the gender and age of the sampling group. As for the view of the education level and income, there were a significant difference in the survey results which can be concluded as 3 perspectives: the service process/procedures, the service staff, and the service’s quality at the statistical significance of .05.