Evaluation of Satisfaction towards the Service of One Stop Service Division at the Multidisciplinary Research Institute, Chiang Mai University

Abstract

Purpose: In this research article, we aimed to evaluate satisfaction towards the service of One Stop Service division of the Multidisciplinary Research Institute, Chiang Mai University.

Methodology: The measurement tools were estimated in the 5 levels of the scales. Assessment for satisfaction was collected on a five-point scale and the data was collected online. The descriptive analysis reported percentage, average and standard deviation for customer satisfaction towards the service of One Stop Service Division. Satisfaction with the One Stop Service units was evaluated in 6 areas.

Findings: Satisfaction towards the service of participants showed that the service process was flexible, convenient, and fast at the highest level. The process/service step was found with the highest level. The work flow and operations were carried out according to the steps found with high level. The operating staffs were capable of high level of explanation, and clear procedures. Both satisfaction towards the services and the effective service processes of One Stop Service showed high level scores.

Applications of this study: In summary, these results of the study will be a guideline for service development and creating a One Stop Service system to be efficient and effective for future research processing. It can be applied to relevant agencies, including One Stop Service units of various research institutes and research units of various departments and faculties, both inside and outside Chiang Mai University.