The Influence of System Quality, Information Quality, and Expectation Confirmation on satisfaction of Government Housing Bank Digitizer System
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Abstract
This independent study aimed to 1) To study the effect of system quality on the satisfaction of users of the Government Housing Bank's Digitizer system. 2) To study the effect of information quality on the satisfaction of users of the Government Housing Bank's Digitizer system. And 3) To study the effect of confirming expectations on the satisfaction of users of the Government Housing Bank's Digitizer system. The sample group consisted of 370 employees, contract employees, and employees of the Government Housing Bank who had the right to use the Digitizer system. The instrument used in this study was a questionnaire. The statistics used for data analysis included frequency, percentage, mean, standard deviation, and multiple regression analysis
The study results found that 1) System quality factors do not significantly affect the satisfaction of users of the Government Housing Bank's Digitizer system at a statistical level of 0.05. 2) Information quality factors do significantly affect the satisfaction of users of the Government Housing Bank's Digitizer system at a statistical level of 0.05. 3) Expectation confirmation factors do significantly affect the satisfaction of users of the Government Housing Bank's Digitizer system at a statistical level of 0.05.
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