Factors affecting the quality of working life, work environment and motivation of employees at the Government Housing Bank branches in shopping malls in Bangkok and its vicinity

Abstract

This independent study aimed to 1) study the quality of work life that affects the performance of the employees of the Government Housing Bank in department store branches in Bangkok and its vicinity; 2) study the work environment that affects the performance of the employees of the Government Housing Bank in department store branches in Bangkok and its vicinity; and 3) study the motivation that affects the performance of the employees of the Government Housing Bank in department store branches in Bangkok and its vicinity. The sample consisted of 298 employees of the Government Housing Bank in department store branches in Bangkok and its vicinity. The research instrument was a questionnaire. The statistics used for data analysis included frequency, percentage, mean, standard deviation, and multiple regression analysis.

            The study results found that 1) quality of work life did not significantly affect the work performance of the Government Housing Bank employees at department store branches in Bangkok and its vicinity at a statistical significance of 0.05; 2) work environment significantly affected the work performance of the Government Housing Bank employees at department store branches in Bangkok and its vicinity at a statistical significance of 0.05; and 3) work motivation significantly affected the work performance of the Government Housing Bank employees at department store branches in Bangkok and its vicinity at a statistical significance of 0.05.