Strategies for Developing the Quality of Working Life for Informal Labor: A Case Study of Taxi Drivers in Chiang Rai Province

Abstract

            This study aimed (1) to examine problems affecting the working life quality of Chiang Rai taxi drivers, and (2) to formulate strategies for improving the working life quality of Chiang Rai taxi drivers. This mixed-method study employed documentary analysis, a questionnaire and focus group were used for quantitative and qualitative investigation. The results showed that: the problems affecting the working life quality of Chiang Rai taxi drivers, in descending order, indicated that the living conditions of taxi drivers were inadequate food (3 meals per day), unhealthy lifestyle, and insecure housing. Their economic conditions were such that their income from taxi fares did not match the current economic situation. Their interpersonal relationship conditions revealed that taxi drivers showed good bonding with their family and community. Their career advancement and stability were insecure, but they did receive support from the government. In addition, the strategies for developing the working life quality of Chiang Rai taxi drivers by SWOT analysis showed that the mean of the potential condition for the development of the working life quality of Chiang Rai taxi drivers indicated that the highest mean was at the area between weaknesses and opportunities, which meant that the condition or the potential development for the working life quality of taxi drivers in Chiang Rai was at a questionable status (weaknesses-opportunities). The findings could thus explain the circumstances of taxi drivers that they have opportunities as competitive advantages while obstacles were also observed from weaknesses. Therefore, turnaround-oriented strategies were proposed in order to handle or fix internal weaknesses for readiness in seizing every incoming opportunity.