New public management: towards results people can feel
Keywords:
new public management, NPMAbstract
New public management focuses on results that people receive, sets clear and measurable indicators, continuously monitors and evaluates results, has an incentive system for government agencies to achieve their goals, and develops an efficient performance measurement system that emphasizes measurement of results rather than methods for using measurement results to develop work. The system discloses measurement results to the public, decentralizes power from the central government to local government agencies, grants management freedom to local government agencies, develops a system for monitoring and following up on results, and allows the public to participate in decision-making. It develops a system for listening to public opinions, allows the public to participate in monitoring government work to develop an e-government system, uses technology to increase efficiency in providing services to the public via online channels, and develops the skills and knowledge of government personnel. It promotes teamwork, motivates government personnel to work effectively to prevent and suppress corruption, promotes transparency and accountability, develops an internal audit system, builds cooperation with the private sector, builds cooperation with civil society, builds cooperation with international organizations, and manages budgets efficiently. It increases the efficiency of tax collection, reduces government expenses, develops up-to-date laws, reduces complicated procedures and regulations, and promotes competition.
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