Factors affecting job performance of employees at the Provincial Electricity Authority (Head Office)

Abstract

This research aimed to study the level of work efficiency of the Provincial Electricity Authority (Head Office) employees, compare the level of efficiency according to personal factors, and study the motivational and supportive factors that affect work efficiency. The sample group was 350 Provincial Electricity Authority (Head Office) employees. The instrument used was a questionnaire with a reliability of 0.975. The statistics used were percentage, mean, standard deviation, t-test, The study also employed one-way analysis of variance and multiple regression analysis. The statistical significance level was set at 0.05. The research results found that the sample group had the highest level of work efficiency, consisting of work quality, working time, and resource efficiency. Personal factors, including gender, age, education level, status, and working time, had statistically significant differences in work efficiency. Factors that had statistically significant effects on work efficiency were work achievement, job characteristics, and responsibility (which are motivating factors) and work environment, compensation, and interpersonal relationships (which are supportive factors). From the research results, executives can use the results to determine guidelines for developing motivation and creating a work environment that was conducive to efficiency, such as promoting work responsibility, increasing positive communication channels, and improving the work environment to be suitable for work.