A study of an approach to increase efficiency of Ban Chiang Khruea Residence Park reservation service in accordance with the Lean concept

Abstract

The purpose of this research was to study the efficiency of Ban Chiang Khruea Residence Park reservation service using the lean
concept and evaluating the satisfaction of users of information technology (KU.CSC. e-booking). The sample group is the users of the
information technology system (KU.CSC. E-booking system) consisting of 3 residential staff, 7 administrative offcers, and 1 office staff, altogether 11 participants. The statistics used in data analysis are descriptive statistics by frequency, mean, and standard deviation. Results showed that The efficiency of Ban Chiang Khruea Residence Park reservation service using the lean concept was found to be lower than 6 steps to 2 times. This resulted in a decrease in operating time from 70 minutes to 8 minutes, as well as an increase in operating efficiency from 28.57% to 62.50%. The satisfaction with the use of information technology (KU.CSC. e-booking system) found that users are satisfed with the use of KU.CSC. e-booking is overall very satisfied.