QUALITY OF PUBLIC SERVICE OF THE LOP BURI DISTRICT ADMINISTRATION OFFICE, LOP BURI PROVINCE

Abstract

The research article purposes were 1) to study the quality of public service of the Lop Buri District Administration Office, Lop Buri Province; and 2) to compare the quality of public service of the Lop Buri District Administration Office, Lop Buri Province classified by the person factor. This was the quantitative research. The research population was the people who used the services of the Lop Buri District Administration Office, Lop Buri Province; between January and March 2024 the sample group was the 150 people. The research instrument was the questionnaire with reliability .93. The data analysis statistics were the percentage, mean, standard deviation, t-test, one-way Analysis of Variance, and method of Scheffe.

            The research findings were:

            1.The quality of public service of the Lop Buri District Administration Office, Lop Buri Province found the overall was at high level; the first was the service personnel aspect, followed by the location and facilities aspect, the service and service procedures aspect, and the service channels aspect, respectively.  

            2.The people who used services at the Lop Buri District Administration Office, Lop Buri Province, with different genders, education levels, and occupations, had not different opinions on the quality of public services provided by the Lop Buri District Administration Office, Lop Buri Province..